Refund policy

Our Promise

At CHERRMUSE, we craft every garment for the body it's meant to fit — not as a scaled-up version of someone else's pattern. We know how often plus-size shopping ends in disappointment, and we are committed to making your purchase risk-free.

Return Window

You have 14 days from the date you receive your order to request a return.

Return Shipping

Return shipping costs are the responsibility of the customer, regardless of the destination.

We will provide detailed return instructions once your return request has been approved.

Please note that we strongly recommend using a tracked shipping service, as we cannot be held responsible for parcels that are lost during transit.

Once you have shipped your return, please send us proof of shipment (shipping receipt or tracking number) so that we can monitor your return.

Conditions for Return

To be eligible for a return, items must be:

• Unworn and unwashed, in original condition
• With original tags still attached
• In their original packaging
• Free from perfume, deodorant, makeup, or pet hair

Items that do not meet these conditions may be refused or partially refunded at our discretion.

Non-Returnable Items

The following items cannot be returned for hygiene, safety, or customization reasons:

• Final sale items (clearly marked)
• Underwear, swimwear, and shapewear
• Jewelry
• Accessories
• Custom-made or personalized items
• Gift cards

How to Initiate a Return

1. Email us at contact@cherrmuse.com within 14 days of receiving your order.
2. Include your order number and the reason for return.
3. We'll send you detailed return instructions.
4. Ship your package to the indicated address at your own cost.

Refund Processing

Once we receive and inspect your return, we will email you to confirm the refund.

• Refunds are issued to the original payment method.
• Allow 5–14 business days for the refund to appear on your account, depending on your bank or card issuer.

EU Right of Withdrawal

In accordance with EU Directive 2011/83/EU, EU customers have the right to withdraw from this contract within 14 days without giving any reason. To exercise this right, notify us at contact@cherrmuse.com with a clear statement of your decision to withdraw. Return shipping costs are borne by the customer.

Late or Missing Refunds

If you haven't received your refund after 14 business days from confirmation:

1. Check with your bank or credit card company.
2. If the issue persists, contact us at contact@cherrmuse.com.